A trip to the spa should be a relaxing, blissful experience, but if it's your first visit, it can be slightly nerve-wracking not knowing what to expect. The following tips on spa protocol will remind you to mind your p's and q's even while you're being pampered--and act as a manual to make the most out of your first spa-going encounter.
Arrival and Lifestyle Consultation Form
Please arrive 15 minutes prior to your treatment, in order to complete your lifestyle consultation form to assist us with your treatment preferences.
We operate a 5-hour notice period on cancellation of individual treatments and 24-hour notice on packages. A 50% cancellation fee will apply in all cases that such notice is not given. For no shows, 100% of the treatment reserved will be charged.
We love children, however to be able to ensure a spa ambience of well-being, it is highly recommended to avoid bringing children under 12 years to the spa. Our young guests from 12 – 15 are welcome to enjoy our treatments, although a guardian is requested to attend. Only female therapists will be allocated for children between the ages of 12 – 15.
Please shave at least 2 hours prior to all facial treatments to ensure that maximum results are achieved.
For your personal safety, we ask that you wear sports shoes. When using gym equipment, children under 16 years of age must be accompanied by an adult.
We recommend booking a hydrotherapy session including a steam and sauna prior to any of your treatments. This helps to enhance the benefits of your treatments and stimulate blood and lymphatic circulation. This is complimentary.
Jewellery and Valuables
Please leave your jewellery and valuables within the lockers provided for your convenience.
Out of respect for other clients’ reservations, we advise you that we are unable to extend your treatment time in case of your late arrival.
In consideration of other guests, active mobile phones are not permitted in the spa.
The Spa at Pacific City Club Opening Hours
Gym Opening Hours: Monday to Saturday 07:00 to 22:00 hrs
Sunday 09:00 to 22:00 hrs
The Spa Opening Hours: Monday to Saturday 10:00 to 22:00 hrs
Sunday 09:00 to 22:00 hrs
We accept cash and all major debit and credit cards. For Pacific City Club Members, all invoicing will be charged directly to your account.
Peace and Harmony
As The Spa at Pacific City Club is a sanctuary of peace and harmony, please be aware of the volume of your voice in order not to disturb our other valued spa guests.
To extend your spa experience at home, a variety of spa products are available at the spa reception. Your therapist will advise you as to the products that suit you and your skin type as part of the treatment experience.
We have a wonderful selection of nutritious juices, which can be prepared for you to enjoy after your treatment.
In consideration of other guests, smoking is not permitted in the spa.
Swim and Sun
We advise against sunbathing and or swimming for the first 6 hours after a waxing treatment. The chlorine from the pool may cause some irritation to an already sensitive area.